If your baby seems to be in danger right now
- If your baby is struggling to breathe, has blue or gray lips, or cannot be woken, call your local emergency number right away (911 in the US). Onjjakkung helps you keep records. It does not diagnose.
How do I connect with my family?
On the phone that already uses the app, go to Family → "Invite family" to create a 6-digit code. On the other phone, install Onjjakkung, tap "I have an invite code" on the first screen and enter the numbers. There is no sign-up. A code works for 24 hours.
Does it work if our phones are different kinds?
Yes. You see the same records even when your phones are different kinds.
A record is not showing on the other phone
Check that both phones are online. Records made while offline are saved on the phone and sync when it reconnects. The line at the top of the Today screen shows when the phones were last in sync.
I am not getting alerts
Check that notifications for Onjjakkung are on in your phone settings and that "Next feed alert" is on in the app settings. If someone tapped "I've got it" or someone is on duty tonight, only that person's phone rings. Battery-saving features can delay alerts.
I logged the wrong thing
Tap "Undo" at the bottom within 10 seconds of saving. After that, open the record from the timeline to edit or delete it.
Can I add a record I forgot?
Tap "Add a missed record" at the bottom of the timeline and choose the time.
Do my records move when I change phones?
If you are connected with family, create a new code on another family phone and enter it on the new phone to see the same records. If you used the app on your own, records are only on that phone and do not move.
Does it cost anything?
Logging and sharing between two people are free. Handoff features and connecting a third or later family member come with the lifetime pass: pay once, and whoever buys it, the whole family gets it. After a second family member joins, you can try them free for 14 days first.
I bought the pass but it is not unlocked
On the buyer's phone, go to Settings → Lifetime pass → "Restore purchase". The phone must be signed in to the App Store or Google Play account used for the purchase.
I want a refund
Purchases go through the App Store or Google Play, so refunds are handled by each store. If you have trouble, email us at the address below.
Amounts are in ml
Bottle and pumping amounts are logged in milliliters. 1 oz is about 30 ml.
I want to delete my records
See the "Delete your data" page.
When you contact us
Please include the app version (bottom of Settings) and your phone model so we can help faster. We reply in English, Korean or Japanese.
Contact
Glonaris · hello@glonaris.com